Amber ([info]ambermae) wrote,
@ 2008-07-14 15:07:00
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Time Warner customer service
For my own future reference and for the benefit of anyone else who needs to find Time Warner cable's customer service telephone number: (866) 489-2669. It really shouldn't be this difficult to find information on the internet.


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[info]nsj
2008-07-14 07:51 pm UTC (link)
My source says they have a fiber line cut with nearly 13k folks without service, including us. Don't hold your breath on this one -- time to find a book.

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[info]cheshire
2008-07-14 10:17 pm UTC (link)
Is that the number that leads you to busy-signal hell?

Probably not, the busy-signal number is listed as a local number to the Raleigh area. I have never seen a company's customer service number quite as busy as TWC's.

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[info]ambermae
2008-07-15 12:45 pm UTC (link)
Yeah, I guess it was busy a few times. I just kept trying and got through. I had to sit in a queue with live chat for half an hour to even get that number, though, so hitting redial for a minute or two wasn't a big deal.

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[info]philokalia
2008-07-14 10:43 pm UTC (link)
i've had more luck going to the kiosk at cary towne center and telling about my complaint than trying to call.

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